Process management refers to mapping all processes and activities performed by an organisation. Its outcome is a useful tool for planning and checking processes and activities and their effective management to ensure a high level of efficiency of the organisation. Process management is applicable not only to businesses but also to public sector institutions as it helps to optimise their performance, focus on the quality of their services and adapt to new needs and changes.
Public administration is often badly affected by insufficient quality management and inefficiencies in the operation of individual institutions, which contrasts with the aim to achieve efficient and helpful public administration in compliance with the “smart administration” principle. With regard to modernizing public administration, effective management of public sector institutions incl. introducing or optimizing the process management is a key issue.
The services of SPF Group in the area of process management are provided to clients at different levels of public administration, and include:
An important issue for towns and municipalities are processes involved in the implementation of their conceptual documents. In this field, SPF Group identifies systematic ways of process management for clients and formulates documentation in the following areas:
Process management is also widely used in implementing funds and other instruments to support regional development. SPF Group offers formulation or optimization of:
|Phone:||+420 777 072 307|